WHO ARE WE?
Concept Numérique Inc. is a family business founded in 2006 by Denis Dickner. His wife Nadia Pelletier has always supported him and contributed to the growth of the company. She officially joined the Concept Numerique team in 2018. Their children are showing an interest in joining the company as adults, which excites them.
Concept Numérique Inc. is the result of its founder’s passion for sustainable computing, robotics and electronics. Developing recyclable and eco-designed products has been at the heart of Denis’ vision from the start, a vision materialized in 2022 for recyclability, and in progress in 2023 for eco-design, in particular for its flagship product. : Kalliope’s ultra-resistant industrial digital tablets.
Since 2009, these tablets have the particularity of being able to be used in hostile environments (mining industry, distribution, public safety, forestry, etc.). Resistant to shocks, extreme temperatures and harsh conditions, Kalliope tablets meet both the reliability and performance needs of employers and the mobility and communication needs of their teams. Thanks to these tablets, teams can communicate between shifts almost in real time without having to move!
The company has a good reputation on social networks and in specialized newspapers. Its participation in the CES in Las Vegas, which has become a must, for two consecutive years (2018-2019), gives the company fantastic visibility in America, Africa and Europe.
All over the world, customers and suppliers praise the company’s innovative and unique products on the global industrial market as much as its commitment and attentiveness of its customer service before, during and after purchase.
Determined to contribute through their company to a professional world more respectful of its environment and people, Denis and Nadia are in a process of continuous improvement towards their practices and products, and it is with this vision that they solidify their presence in the industrial digital market, both locally and internationally.
Starting point
“Industry professionals told us that it was a need and a challenge to have mobile technology adapted to hostile environments. So we looked into the matter.
Who said that field workers shouldn’t have the right to this mobile technology in their sector?
Why should they still use paper or consumer products not adapted for their daily work?”
Denis Dickner
OUR ESSENTIALS!
PASSION
Listening to our customers and connecting with the individual behind each user of our Kalliope tablets. Make them more independent and more mobile by creating for them projects from A to Z that are out of the ordinary and make a difference in their daily life.
IDENTITY
We are a team of designers of specialized projects, such as our Kalliope industrial digital tablets, with strong human and environmental values.
VISION
A world where customers, suppliers and collaborators work together and responsibly to create sustainable products that preserve the environment.
MISSION
Promote responsible innovation in the field ( mining, forestry, public safety, transports and logistics, etc.):
- Create and manufacture ethical and environmentally friendly industrial digital products.
- Design products 100% adapted to the reality of our customers, which increase their productivity by improving the well-being of employees (autonomy, mobility, global communication).
- Foster a strong spirit of collaboration within our team and with our suppliers, customers and partners, aiming to achieve our common goal: sustainability.
AMBITION
To be recognized worldwide for having revolutionized the hostile environment industry, thanks to two inseparable elements: our digital products that are as durable as they are efficient, and the excellence of our customer service.
By June 2025, our tablets will be 100% zero waste, and our physical environment will be vibrant, green and welcoming.
ROLE
We are pioneers in the field of eco-responsible electronics.
Our role is to provide high performance, adaptable and durable industrial tablets and exceptional customer service to all of our customers.
Our team is as solid as our foundations.
CO-OWNERS
Denis Dickner
President and founder
Nadia Pelletier
Project manager and co-owner
Our team in Canada
Mylene Raymond
Director of Business Development
Pierre-Olivier Forest
Sales representative
Michel Lemay
Sales representative
Camille-Anne Azer
3D mechanical parts designer
Julie Grignon
Financial Controller
Our team in Africa
Christian Blais
Export representative
Mamadou Yameogo
Sales representative in Burkina Faso
Issiaka Mahmoud Bah
Regional sales representative
Thank you to our valued consultants and freelancers, without whom our team would not be complete!
Fire Safety Service Sainte-Adele - Quebec
Our tablets are still working very well despite the last very cold days. I have not noticed any difference in operation despite the -29 degrees Celsius.
Thank you and have a nice day.
Firefighter proof!
STÉPHAN TURCOTTE
Director
Granite countertop factory - Quebec
Nadia Pelletier, from Concept Numérique, remembers the Granit Design team:
They tested consumer products and it was not suitable for their environment, so they tested our tablets. They were satisfied with our products and adopted them. Employees accidently dropped a slice of granite on a tablet. They thought it wouldn’t hold up but it did: the protective film did its job, it broke, but the tablet and the tempered glass screen resisted impact.
Everyone was surprised, but happy to see that it was even stronger than they first thought.
SARP VEOLIA - FRANCE
Honestly, I have had nothing but praise for them from the start. We started testing in August 2018 and implementation in September 2018.
We use the KM7 tablet. Its battery life is exceptional, unheard of for us! Our employees recharge them once a week. They like to use them. Its 7-inch screen allows employees to use the tablet for hours. Its weight is very acceptable for a rugged tablet. For the grip, the strap on the back is very helpful.
Thanks.
CLAIRE DÉCHELOTTE
Veolia SARP Technical and Innovation Department, 2019
CUSTOMER FEEDBACK
What we are hearing:
“Thank you for your excellent service, thank you for listening. If all suppliers were like you, it would be easier! Thank you for the quick response.”